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Frequently asked questions
New Transfer RequestA transfer request is the operational bridge between multi-store locations, central distribution centers, and warehouse backrooms.When you formally record store-to-store or warehouse-to-store transfers within your POS system rather than letting staff move boxes on informal promises it safeguards your margins, inventory accuracy, and customer experience.Location:Transfers>New RequestSelect the Transfer Goods From and Transfer Goods To. If applicable, the user may leave a note on the transfer request.When done, click on Save as Draft.Scroll down to the items tab and click on the + symbol to start adding the stock manually.Scan the Barcode/type in the Stock code in the relevant tab and click on Search.If applicable, the UOM fields will automatically populate, allowing you to edit the requested UOM quantity as needed. Enter the desired quantity for the items being requested, and feel free to add any notes regarding the item/s. Once you've made the necessary adjustments, click on Update to save your changes.Click on Save as Active to send the request to the other location.The other location can either Accept or Cancel the request by using the Alter Status dropdown menu and making the appropriate selection. After choosing an option, click on Apply. If one chooses to cancel the request, it will be canceled immediately without any further action required.Scroll down and click the Pencil icon, and enter the amount to Transfer. Once done, click Update. The requested amount an the transfer amount do not need to match.Scroll up to Alter Status, click on the dropdown list, select Transfer ready for pickup, and select Apply Status Change.Once the courier arrives to pick up the requested transfer, the user has to alter the status again to Transfer in Transit and select Apply Status Change.One can find any pending transfer by going to Transfers, inputting the relevant filters, and clicking on Refresh.When the item arrives at its destination, the receiving user has to alter the status to Transfer Received and select Apply Status Change.Scroll down to the Items tab, select the Pencil icon, input the Received quantity, and click Update.To finalise the Transfer Request, the user has to alter the status to Transfer Finalised and select Apply.If the received quantity does not match the transfer quantity, the system will not close the transfer, and the error message below will populate.
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