September 2026 Update: Streamlined Repair Workflows, Equipment History & Integrated Service Billing

Built for retailers and service centres that manage repairs, maintenance, and equipment servicing, the new module brings service management, inventory control, and point-of-sale billing together in one streamlined workflow.

From the moment a repair arrives to the moment it is collected and paid for, XtraPOS makes it easier to manage every step of the service journey.

Introducing the All-New XtraPOS Servicing Module

Managing repairs often involves multiple processes, such as logging customer requests, assigning technicians, tracking parts, recording labour, and eventually creating an invoice.

The new XtraPOS Servicing Module brings all of these activities together through a complete end-to-end solution for job cards, work orders, technician tasks, and customer repairs.

Digital Job Cards & Work Orders

Create detailed digital job cards for every repair or servicing request. Staff can record fault descriptions, item conditions, priority levels, and estimated completion dates, ensuring that important information is captured from the start.

With all job details stored centrally, your team has a clear overview of what needs to be done and when.

Technician & Labour Tracking

Assign work orders to specific technicians and keep track of the time and work involved in each job.

Technicians can record labour hours and detailed work notes, giving service managers greater visibility into job progress while creating a clear operational record for every repair.

Spare Parts & Stock Integration

Parts management is an essential part of any repair operation and keeping stock accurate can be a challenge.

With XtraPOS, spare parts can be linked directly to active job cards. When parts are allocated to a repair, inventory levels are updated automatically, helping ensure that stock remains aligned across your service and sales operations.

Equipment History & Serial Number Tracking

Knowing the history of a piece of equipment can make servicing faster, easier, and more reliable.

The XtraPOS Servicing Module provides detailed equipment and serial number tracking, allowing businesses to maintain a complete service history for individual machines and equipment units.

Asset & Warranty History

Track repairs and servicing against a unique serial number, giving your team instant access to important information about an asset.

Staff can quickly see:

• Previous repairs and service work

• Parts that have been replaced

• Service history

• Warranty information

• Customer and equipment details

  
  

This makes it easier to understand an asset's service lifecycle and provide customers with more informed support.

Automated Status Updates

Keep customers informed as their repair progresses.

Work orders can move through clearly defined stages such as Received, In Progress, Awaiting Parts, and Ready for Pickup, with automated notification triggers helping keep customers up to date.

Fewer status-update calls for your team means more time to focus on the work itself while customers get better visibility into the progress of their repair.

Direct POS Checkout & Service Invoicing

Completing the repair is only part of the process. The final step is turning that completed work into an accurate invoice and payment.

With the new integration between servicing and POS, this process becomes significantly simpler.

Seamless POS Billing

Completed service job cards can be pulled directly into the POS screen with a single click.

Labour charges, diagnostic fees, and spare parts assigned to the job are automatically consolidated into a single invoice, reducing manual data entry and helping minimise billing errors.

The result is a smoother handover from the workshop to the front counter, and a faster checkout experience for your customer.

Simple Deposit Handling

Many repairs require an upfront deposit. XtraPOS makes it easy to collect and track these payments at the POS counter.

When the repair is completed, the original deposit can be automatically applied to the final invoice, giving both your team and your customer a clear view of what has already been paid and what remains outstanding.

One Connected Workflow for Service Businesses

The new XtraPOS Servicing Module is designed to connect the different parts of a repair operation from the initial customer request and technician assignment through to parts management, job completion, invoicing, and payment.

By bringing servicing, inventory, equipment history, and POS together, XtraPOS helps businesses reduce manual administration, improve visibility, and deliver a more consistent customer experience.

The XtraPOS Servicing Module is now officially available as part of our September 2026 update.

If your business manages repairs, maintenance, or equipment servicing, now is the time to discover how XtraPOS can help streamline your entire service operation. Contact us to learn more.