How to Prevent Overselling During High-Demand Periods

High-demand periods can occur due to holidays (such as Christmas or Easter), yearly events (such as back-to-school or Black Friday), or even seasonal changes. Despite an increase in customers and sales, there is always the pressure of keeping accurate stock takes in order to avoid overselling and disappointing loyal customers. Such a worry can be relieved when using a reliable POS system, such as XtraPOS Cloud.

What even is overselling, and how does it happen?

Overselling is a more common issue than people may think, which happens when retailers accept more orders than the stock available. It’s more common during high demand seasons due to:

• Delays in inventory syncing between online and physical stores

• Errors during manual stock updates or spreadsheets

• Miscommunication between multiple sales channels

• Lack of real-time visibility into stock

Overselling can negatively impact a business, not only does it cause additional problems for managers and staff, but it also effects a customer’s experience with the business. The additional hassle of refunds, negative reviews and resolving customer issues is something which can be avoided by keeping up with demand via XtraPOS Cloud.

4 ways to prevent overselling using XtraPOS Cloud:

• Enabling real-time inventory syncing

• XtraPOS Cloud automatically updates stock levels across all of your channels whenever a sale is made, ensuring consistency and accuracy no matter what platform a customer is shopping from.

Make use of low stock alerts

Set up alerts for when stock goes below a certain level, allowing you with plenty of time to restock or mark the item as ‘limited stock available’ in order to inform customers and avoid disappointment.

Utilising multi-location stock visibility

When operating multiple stores, XtraPOS Cloud provides you with a central view of stock availability across all locations. Online orders can even be rerouted to locations with more stock availability, thereby protecting stores with less stock.

eCommerce platform integration

Integrating with platforms such as Shopify, WooCommerce and Magento can be done easily when using XtraPOS Cloud, meaning seamless flow between systems and reducing the chances of manual errors and miscounts.

High demand periods can be a huge boost for retailers, if handled correctly. XtraPOS Cloud gives you the confidence and security you need to tackle such periods, ensuring your business succeeds and customers remain satisfied.

Contact us to find out more.